Refund & Cancellation Policy

1. What you purchase

Revoice credits are digital units used to generate audio, video, and voice-chat replies. Credit packs are delivered to the Revoice account used at checkout after payment is confirmed. There is no physical product, shipping, or return delivery.

The 10 complimentary credits granted on first login are promotional, have no cash value, and cannot be refunded or exchanged.

2. When a refund is available

You may request a refund within 14 calendar days after purchase when:

• purchased credits remain unused;
• the same purchase was charged more than once;
• credits were not delivered after a successful payment;
• a material technical fault prevents you from using the purchased credits and we cannot resolve it; or
• the charge was unauthorized, subject to reasonable identity and transaction verification.

We will also provide any refund or remedy required by applicable consumer law. If only part of a pack has been used, we may approve a proportional refund for the unused purchased credits where required by law or appropriate in the circumstances.

3. What is normally non-refundable

Except where applicable law requires otherwise, we do not refund:

• credits already spent on successfully completed generations or chat replies;
• free, bonus, promotional, or otherwise unpaid credits;
• a successful generation solely because you did not like its creative result;
• service limitations caused by your device, internet connection, or unsupported third-party software; or
• credits lost because an account was suspended for material or repeated violations of the Terms of Service.

A failed or cancelled generation should ordinarily not consume a credit. If it does, contact us so we can investigate and restore the credit where appropriate.

4. Cancellations and delivery

Current Revoice credit packs are one-time purchases, not recurring subscriptions, so there is no subscription to cancel. If Revoice later offers a recurring plan, its price, billing interval, and cancellation method will be shown before purchase.

Credits are normally added promptly after a successful payment. If they do not appear within 15 minutes, sign out and back in once, then contact support. Do not submit the same payment again unless you intend to make another purchase.

5. How to request a refund

Email clement@balacoon.com from the email address associated with your Revoice account. Include:

• your Revoice account email;
• the purchase date and amount;
• the receipt or payment reference; and
• a short explanation of the issue.

We aim to acknowledge requests within two business days and decide them within five business days after receiving the necessary information. Approved refunds are returned to the original payment method. Your bank or payment provider may take an additional 5–10 business days to display the refund.