Privacy Policy

1. Scope and contact

This policy applies to the Revoice service available at revoice.balacoon.com. In this policy, “Revoice,” “we,” and “us” refer to the operator of that service under the Balacoon brand.

For privacy questions or requests, email clement@balacoon.com.

2. Information we collect

Account information

When you sign in with Google, we receive information needed to identify your account, such as your Google account identifier, name, email address, email-verification status, and profile image.

Content you provide

Depending on the feature you use, this can include scripts and text prompts, recorded or uploaded voice samples, source audio, images or image links, character descriptions, chat messages and transcripts, and voice-preset submissions.

Generated content and service activity

We process generated audio and video, conversion and chat history, credit balances, credit usage, feature selections, timestamps, and other information needed to complete and display your requests.

Payment and transaction information

When you open the pricing page, your browser connects to Stripe so Stripe can use your public IP address to select and display a local currency. If you purchase credits, we receive transaction details such as the amount, currency, payment status, receipt or transaction identifiers, and credits delivered. Payment details are processed by Stripe. Revoice does not store full payment-card or bank-account credentials.

Technical information

We may receive IP address, browser and device information, session and advertising-attribution cookies, page URL, referral and campaign information, access times, request and error logs, and security signals when you use the service.

3. How we use information

• provide voice synthesis, voice conversion, chat, video generation, downloads, and temporary history;
• authenticate accounts, maintain sessions, and show your credit balance;
• process purchases, deliver credits, maintain transaction records, and handle refunds;
• respond to support, privacy, safety, and rights-holder requests;
• detect fraud, abuse, security incidents, and violations of our terms;
• maintain, troubleshoot, and improve service reliability and user experience;
• measure whether Google Ads lead to new account signups; and
• comply with law and protect users, Revoice, and others.

Where data-protection law requires a legal basis, we rely as appropriate on performance of our contract with you, our legitimate interests in operating and securing Revoice, consent, and compliance with legal obligations.

4. How information is shared

We may share information only as needed with:

• service providers, including Google for sign-in and one-time Google Ads signup conversion measurement, Stripe for payment processing, and providers that support hosting, storage, security, communications, and AI or media processing;
• legal and safety recipients when reasonably necessary to comply with law, enforce our terms, investigate abuse, or protect rights and safety; and
• a successor organization in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the service, subject to appropriate protections.

When you intentionally save a public preset, its submitted name, description, tags, image, and voice sample may be visible to other users. Private presets are limited to your signed-in account. Do not publish personal information or content you do not have permission to share.

We do not sell personal information and do not share it for cross-context behavioral advertising.

5. Retention

• Recent creation history: cleanup runs daily and ordinarily keeps completed items from today and yesterday in UTC.
• Account and credit records: kept while your account is active and afterward as reasonably needed for account administration, security, disputes, and legal obligations.
• Payment and credit-ledger records: kept for the periods required for accounting, tax, fraud prevention, chargebacks, and legal compliance.
• Uploaded presets: public and private uploads over 30 days old with fewer than 10 uses are removed by the daily cleanup process. Other presets are kept until removed by you or Revoice, or until the preset-library feature is discontinued.
• Technical logs: kept only as long as reasonably needed for security, debugging, and service operation.

Backups and records required by law may remain for a limited period after deletion.

6. Cookies and third-party services

Revoice uses cookies and similar browser storage for account sessions, security, core service features, and Google Ads attribution.

Google Ads conversion tracking runs across Revoice pages and uses first-party ad-click identifiers such as _gcl_aw. These identifiers preserve the relationship between an ad click and a later signup or purchase. We disable ad-personalization signals and do not intentionally send account names, email addresses, scripts, prompts, recordings, voice content, or generated content through the Ads tag.

After Google creates a new Revoice account, we send one native Google Ads signup conversion event. After Stripe confirms a credit purchase, we send the purchase value, currency, and a Stripe Checkout Session identifier in a separate Google Ads purchase conversion event. Transaction identifiers prevent conversions from being counted twice. These events do not include the account name, email address, or user content.

Google and Stripe may separately process information under their respective privacy notices when you visit Revoice, use Google sign-in, or open pricing and payment features. Learn more in Google’s Privacy Policy and Stripe’s Privacy Policy.

7. Your choices and rights

You may ask to access, correct, delete, or receive a copy of your personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. Your exact rights depend on where you live, and some information may be retained where permitted or required by law.

You may also ask us to remove a preset submission or report a voice, image, or other item that concerns your rights. Send requests to clement@balacoon.com from your account email where possible. We may need to verify your identity before completing a request.

8. Security and international processing

We use reasonable technical and organizational safeguards intended to protect information. No online service can guarantee absolute security, so please protect your Google account and notify us if you suspect unauthorized access.

Revoice and its providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.

9. Children

Revoice is not intended for children under 13. If you are under the age of legal majority where you live, use Revoice only with permission and supervision from a parent or legal guardian. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request its deletion.

10. Changes to this policy

We may update this policy as Revoice changes. We will post the revised version here, update the “Last updated” date, and provide additional notice when required by law.